HiQ Support
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Recent activity by HiQ Support-
Remove a Member's Access
To remove access from a member, navigate to the Settings option in the left-side bar. Once there, select the Users/Permission option on the left-hand side. Here, you will be able to see all Admini...
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Areas of Excellence/Improvement
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Viewing Flagged Content
On your Dashboard, on the right-hand side, you will see the Flagged Content/Comments block. Depending on your permissions, this section may show all Flagged Content in your organization, all Flagge...
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Viewing a Coaching Session Report
Under the Coaching Sessions on your Dashboard, you can view previously completed Coaching Sessions and view those reports. To access previous Coaching Sessions, press View All in the bottom right-h...
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Attending a Coaching Session
On your Dashboard, there is a block on the left-hand side called Coaching Sessions. Here is where you will see your metrics, discuss goals and expectations, and leave notes during your 1-on-1s with...
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Completing a Task
On your Dashboard, on the right-hand side, you will see a Task block. If you have a Task assigned to you, you will receive a notification and see it here: When you click on the Task, it will open ...
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HiLite
HiLite: Smarter Ticket Management, Simplified Are you ready to transform the way you manage tickets? HiLite, a key feature of the HiQ platform by HiOperator, is here to streamline your workflow and...
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The HiQ Agent Dashboard: Your Tool for Success
Customer service agents need the right tools and preparation to deliver great experiences to customers. HiQ by HiOperator gives agents a personal Dashboard to track their performance, manage tasks,...
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Turning Customer Complaints into Loyalty with SuperSAT
In customer service, turning around a bad experience can greatly impact loyalty. This concept, called the Service Recovery Paradox (SRP), means that customers often feel better about a company afte...
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Improving Quality with HiLite and QA Scout
To deliver consistent, high-quality customer service, teams often need targeted coaching for their agents. HiQ’s tools, HiLite and QA Scout, work together to help service leaders spot areas where r...