Solutions

• HiLite
• QA Scout
• SuperSAT
• CSAT Analysis

How It Works

• QA Scout Dashboard
• How It Works - FAQs

Connecting Your CRM

• Gorgias - How To Connect
• Zendesk - How To Connect
• Kustomer - How To Connect
• Gladly - How To Connect
• Other CRMs - How to connect

Use Cases

• The HiQ Agent Dashboard: Your Tool for Success
• Turning Customer Complaints into Loyalty with SuperSAT
• Improving Quality with HiLite and QA Scout
• Meeting Deadlines with Auto-Tagging and SLA Management
• Enhancing Efficiency with Auto-Responses
• Streamlining Ticket Management with HiLite's Routing

Talk to Us!

• Just Talk to Me! Contact Us.

Getting Started

Team Management

• Managing Custom Teams
• Managing Teams pulled from CRM

User Role Management

• Review Your Classification Settings
• Assign Members to System Roles
• Invite New Members
• Change a Member's Role
• Remove a Member's Access

HiQ Surveys

• Setup Instructions (Gorgias)

Event Tracker

• Event Visibility
• Add/Edit Company Events

HiLite

• HiLite Set Up & Settings
• HiLite Chart Descriptions
• HiLite Troubleshooting
• HiLite FAQs

SuperSAT

• SuperSAT Troubleshooting
• SuperSAT Chart Descriptions
• SuperSAT Set Up & Settings

QAScout

• QAScout Manual Reviews & QA Campaigns
• QAScout Set Up & Settings
• QAScout Chart Descriptions
• QAScout Troubleshooting
• QAScout FAQs

Manual QA

• Reviewing a Manual QA
• Running Manual QA

QA Sprint/Assignments

• Creating a QA Sprint

Flagging Content

• How To Flag Content

Performance Metrics

• Viewing Individual Agent Dashboard
• Team Performance Metrics
• Performance by Agent

CSAT

• Viewing Flagged Content
• CSAT Responses

Getting Started

• Invitation Recieved

Performance Metrics

• My Dashboard Performance Metrics
• Ticket Type Performance and Volume
• Macro Usage and customizations

QA Review

• Comment on a QA review
• Disputing a QA review
• View Review Details

Task Assignments

• Completing a Task

Coaching Session

• Viewing a Coaching Session Report
• Attending a Coaching Session