HiOperator Support
Getting Started
Administrator
Specialists
Manager
Agent
Categories
-
Solutions
See All Articles -
How It Works
See All Articles -
Connecting Your CRM
- Gorgias - How To Connect
- Zendesk - How To Connect
- Kustomer - How To Connect
- Gladly - How To Connect
- Other CRMs - How to connect
-
Use Cases
- The HiQ Agent Dashboard: Your Tool for Success
- Turning Customer Complaints into Loyalty with SuperSAT
- Improving Quality with HiLite and QA Scout
- Meeting Deadlines with Auto-Tagging and SLA Management
- Enhancing Efficiency with Auto-Responses
- Streamlining Ticket Management with HiLite's Routing
-
Talk to Us!
See All Articles
-
Getting Started
-
Team Management
See All Articles -
User Role Management
- Review Your Classification Settings
- Assign Members to System Roles
- Invite New Members
- Change a Member's Role
- Remove a Member's Access
-
HiQ Surveys
See All Articles -
Event Tracker
See All Articles -
HiLite
See All Articles -
SuperSAT
See All Articles -
QAScout
- QAScout Manual Reviews & QA Campaigns
- QAScout Set Up & Settings
- QAScout Chart Descriptions
- QAScout Troubleshooting
- QAScout FAQs
-
Manual QA
See All Articles -
QA Sprint/Assignments
See All Articles
-
Flagging Content
See All Articles -
Performance Metrics
See All Articles
-
CSAT
See All Articles -
Getting Started
See All Articles -
Performance Metrics
See All Articles -
QA Review
See All Articles -
Task Assignments
See All Articles -
Coaching Session
See All Articles