HiQ Support
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Recent activity by HiQ Support-
Add Coaching Session
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What is HiQ Coaching?
OverviewCoaching Sessions are a core component of your customer experience (CX) quality program—designed to provide structured, data-informed feedback to agents. These sessions serve as a consisten...
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What is HiLite?
Overview The HiLite AI Classification System enhances your customer experience (CX) strategy by automating the categorization and routing of inbound tickets. By intelligently tagging tickets with c...
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Understanding User Access Within Your Company
To ensure the right people have the right access, [Your Company/Product] supports six primary user roles: Stakeholder, Admin, Manager, Coach, QA Manager, and Agent. Each role is designed to align w...
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Configuring Company Settings
If you are looking to add, remove, or change the settings you set for your company, first navigate to Settings on the left-hand side, then click Company Settings. There are two tabs at the top: G...
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CSAT Dashboard
OverviewWelcome to the CSAT (Customer Satisfaction) Dashboard—your central hub for understanding how customers feel about their experiences.Whether you're a CX leader, team manager, or QA analyst, ...
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SuperSAT Dashboard
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QA Scout Dashboard
When you click on the QA Scout Dashboard, you are greeted by several charts, graphs, and sections of information. Immediately, you are given the option to sta...
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Comment on a QA review
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Disputing a QA review
When viewing a ticket in the Transcript tab, you will have the opportunity to dispute a QA review.On the Transcript tab, scroll through the ticket until you find the QA Review you wish to dispute.C...