HiQ Support
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Recent activity by HiQ Support-
CSAT Dashboard
OverviewWelcome to the CSAT (Customer Satisfaction) Dashboard—your central hub for understanding how customers feel about their experiences.Whether you're a CX leader, team manager, or QA analyst, ...
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SuperSAT Dashboard
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QA Scout Dashboard
When you click on the QA Scout Dashboard, you are greeted by several charts, graphs, and sections of information. Immediately, you are given the option to sta...
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Comment on a QA review
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Disputing a QA review
When viewing a ticket in the Transcript tab, you will have the opportunity to dispute a QA review.On the Transcript tab, scroll through the ticket until you find the QA Review you wish to dispute.C...
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Review Your Classification Settings
To review, confirm, or adjust your classification settings, navigate to the Settings section and select Classifications in the left-side bar. Here will show the following sections you can review: ...
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Assign Members to System Roles
To assign roles to your members, navigate to the Settings option in the left-side bar. Once there, select the Users/Permission option on the left-hand side. Here, you will be able to see all Admin...
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Event Visibility
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Invite New Members
To change the role of a member, navigate to the Settings option in the left-side bar. Once there, select the Users/Permission option on the left-hand side. Here, you will be able to see all Admini...
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Change a Member's Role
To change the role of a member, navigate to the Settings option in the left-side bar. Once there, select the Users/Permission option on the left-hand side. Here, you will be able to see all Admini...