HiQ Support
- Total activity 184
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 89
Articles
Recent activity by HiQ Support-
Macro Usage and customizations
On your Dashboard, close to the bottom of the page, you will see the Macros Leaderboard. This section details macros your team uses in alphabetical order, but you can search for specific macros usi...
-
SuperSAT Chart Descriptions
SuperSAT Daily: This is your daily average SuperSAT score in the middle of the chart and then your breakdown of how many tickets are currently red/yellow/green as defined by your Thresholds in you...
-
QAScout Troubleshooting
If QAScout isn't working in the way that you'd expect for any reason, we do encourage you to reach out sooner rather than later. There's likely a setting or quota somewhere that we can help quickly...
-
HiLite Troubleshooting
If HiLite isn't working in the way that you'd expect for any reason, we do encourage you to reach out sooner rather than later. There's likely a setting or quota somewhere that we can help quickly ...
-
Gladly - How To Connect
During onboarding, you'll be asked to connect your CRM! If you're on Gladly, please proceed below: Select Gladly from the ticket CRM dropdown. Enter your Gladly subdomain. You'll find this in the ...
-
CSAT
Overview HiQ’s CSAT model transforms passive survey data into proactive insights, enabling teams to understand what drives customer satisfaction and uncover hidden pain points in real time. By comb...
-
CSAT Responses
On your Dashboard, there is a block called CSAT Summary. This block details several points of data: How many surveys were received Average CSAT rating Count and percentage of each CSAT star receiv...
-
QAScout FAQs
Non-English Language Support We support other languages, but don't have it available as a self-service option. Drop us a note with the language you need! Manual QA Rubrics QAScout is built to be...
-
HiLite FAQs
Non-English Language Support We support other languages, but don't have it available as a self-service option. Drop us a note with the language you're looking for and the tags you'd want! Call T...
-
Other CRMs - How to connect
If you're on another CRM, there's a good chance that we can still get you hooked up! We'll just need a lil bit of assistance from our tech team. You can click here to drop us a note, send us an em...