HiQ Support
- Total activity 184
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 89
Articles
Recent activity by HiQ Support-
Just Talk to Me! Contact Us.
Questions, thoughts, or feedback? We'd love to hear from you! You can click here to drop us a note, send us an email directly at support@hiq.cx, or click here to book a few minutes to chat live!
-
How It Works - FAQs
Is this AI? Is this OpenAI? We do not use or send data to OpenAI or other 3rd party "AI" companies for our self-service solutions, unless you've worked with us specifically to augment your workflo...
-
QAScout Set Up & Settings
When you step through the onboarding flow for the first time, the flow should guide you through getting your CRM connected and selecting setting options for your initial set up. If you need to ret...
-
HiLite Set Up & Settings
When you step through the onboarding flow for the first time, the flow should guide you through getting your CRM connected and selecting setting options for your initial set up. If you need to ret...
-
Account Access & Other Issues?
Please start by going to the Log In page and stepping through the Reset Password steps. If a quick loop through that doesn't help, please connect with us and we'll help figure it out ASAP! You can...
-
Invite Additional Users
Want to invite teammates to the platform? We'd love to have them join the party! Go to https://app.hioperator.com/settings/team Scroll down to the section titled "Invite members to view this das...
-
Zendesk - How To Connect
During onboarding, you'll be asked to connect your CRM! If you're on Zendesk, please proceed below: Select Zendesk from the ticket CRM dropdown. Enter your Zendesk subdomain. You'll find this in y...
-
QA Scout
Overview Meet QA Scout, the cutting-edge AI quality assurance model within the HiQ platform by HiOperator. Scale your support quality with AI-driven evaluations that mirror your manual QA standar...
-
Ticket Type Performance and Volume
On a Team Dashboard or an Agent Dashboard, you will see the Ticket Volume By Topic/Tag block. This section shows the trend of the top 10 Ticket tags (or topics), given the Date Range you select in ...
-
SuperSAT Troubleshooting
If SuperSAT isn't working in the way that you'd expect for any reason, we do encourage you to reach out sooner rather than later. There's likely a setting or quota somewhere that we can help quickl...