HiQ Support
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Recent activity by HiQ Support-
My Dashboard Performance Metrics
As an agent, your Agent Dashboard is your go-to tool for understanding how you’re performing day-to-day—and for spotting opportunities to improve. When you first log in, here are four key areas to ...
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Setup Instructions (Gorgias)
HiQ Surveys integrates customer feedback, QA, and coaching to enhance CX leaders' visibility into service and performance. It provides real-time feedback and agent-level insights to: Improve servi...
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SuperSAT Set Up & Settings
When you step through the onboarding flow for the first time, the flow should guide you through getting your CRM connected and selecting setting options for your initial set up. If you need to ret...
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Gorgias - How To Connect
During onboarding, you'll be asked to connect your CRM! If you're on Gorgias, please proceed below: Select Gorgias from the ticket CRM dropdown. Enter your Gorgias subdomain. You'll find this in y...
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Change My Subscription!
If you're looking to upgrade or downgrade your plan, we're here to help! It can get a tiny bit tricky, especially with any pending credits, so please drop us a note here (for HiLite) or here (for Q...
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Just Talk to Me! Contact Us.
Questions, thoughts, or feedback? We'd love to hear from you! You can click here to drop us a note, send us an email directly at support@hiq.cx, or click here to book a few minutes to chat live!
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How It Works - FAQs
Is this AI? Is this OpenAI? We do not use or send data to OpenAI or other 3rd party "AI" companies for our self-service solutions, unless you've worked with us specifically to augment your workflo...
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QAScout Set Up & Settings
When you step through the onboarding flow for the first time, the flow should guide you through getting your CRM connected and selecting setting options for your initial set up. If you need to ret...
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HiLite Set Up & Settings
When you step through the onboarding flow for the first time, the flow should guide you through getting your CRM connected and selecting setting options for your initial set up. If you need to ret...
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Account Access & Other Issues?
Please start by going to the Log In page and stepping through the Reset Password steps. If a quick loop through that doesn't help, please connect with us and we'll help figure it out ASAP! You can...