HiQ Support
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Articles
Recent activity by HiQ Support-
CSAT
Overview HiQ’s CSAT model transforms passive survey data into proactive insights, enabling teams to understand what drives customer satisfaction and uncover hidden pain points in real time. By comb...
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CSAT Responses
On your Dashboard, there is a block called CSAT Summary. This block details several points of data: How many surveys were received Average CSAT rating Count and percentage of each CSAT star receiv...
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QAScout FAQs
Non-English Language Support We support other languages, but don't have it available as a self-service option. Drop us a note with the language you need! Manual QA Rubrics QAScout is built to be...
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HiLite FAQs
Non-English Language Support We support other languages, but don't have it available as a self-service option. Drop us a note with the language you're looking for and the tags you'd want! Call T...
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Other CRMs - How to connect
If you're on another CRM, there's a good chance that we can still get you hooked up! We'll just need a lil bit of assistance from our tech team. You can click here to drop us a note, send us an em...