HiQ Support
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Articles
Recent activity by HiQ Support-
Invite Additional Users
Want to invite teammates to the platform? We'd love to have them join the party! Go to https://app.hioperator.com/settings/team Scroll down to the section titled "Invite members to view this das...
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Zendesk - How To Connect
During onboarding, you'll be asked to connect your CRM! If you're on Zendesk, please proceed below: Select Zendesk from the ticket CRM dropdown. Enter your Zendesk subdomain. You'll find this in y...
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QA Scout
Overview Meet QA Scout, the cutting-edge AI quality assurance model within the HiQ platform by HiOperator. Scale your support quality with AI-driven evaluations that mirror your manual QA standar...
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Ticket Type Performance and Volume
On a Team Dashboard or an Agent Dashboard, you will see the Ticket Volume By Topic/Tag block. This section shows the trend of the top 10 Ticket tags (or topics), given the Date Range you select in ...
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SuperSAT Troubleshooting
If SuperSAT isn't working in the way that you'd expect for any reason, we do encourage you to reach out sooner rather than later. There's likely a setting or quota somewhere that we can help quickl...
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QAScout Manual Reviews & QA Campaigns
QAScout is built to be an AI-native QA platform, but it also supports manual QA reviews! You can add manual reviews and comments on specific tickets as you come across them, or run a QA Campaign to...
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QAScout Chart Descriptions
Leaderboard: This shows you all of your QA'd agents over your selected time period, their score, and a few other stats. You can sort them and click the "Ticket" link in the right-most column to dr...
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HiLite Chart Descriptions
Ticket Volume By Topic/Tag What You’re Seeing The Volume by Tag chart is your go-to visualization for understanding how tickets volumes for specific issues change over time and for drilling into i...
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Kustomer - How To Connect
During onboarding, you'll be asked to connect your CRM! If you're on Kustomer, please proceed below: Select Kustomer from the ticket CRM dropdown. Now, to connect everything up, you'll need to gen...
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SuperSAT
Overview SuperSAT is the AI-powered predictive CSAT tool within the HiQ platform by HiOperator, designed to forecast and improve customer satisfaction with every interaction. From pinpointing pot...