HiQ Support
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Recent activity by HiQ Support-
Performance by Agent
On your Dashboard, inside the Teams/User Performance block, you will see a list of agents or teams under your account. In this section, you notice that you can view the following information: Ag...
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Invitation Recieved
Welcome! To get started, navigate to the invitation email you received to join HiOperator's CX Empowerment Hub. Select the Click To Login! button, and sign in with the Username and Password provide...
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Add/Edit Company Events
If you are looking to add an event that your company may view, notate, and keep track of, navigate to your Dashboard. On the right-hand side, you will see a block called Upcoming Events. To Add Ev...
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View Review Details
When you look at a ticket that has a QA, you will see a greyish button at the bottom of the response that says View Review. Click that button to see the review details. If the reviewer left an addi...
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QA Review Task
Show Open Tickets Hide Agent Name Sampling Method Assignment Details Goal Status Target vs Completed
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My Dashboard Performance Metrics
As an agent, your Agent Dashboard is your go-to tool for understanding how you’re performing day-to-day—and for spotting opportunities to improve. When you first log in, here are four key areas to ...
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Setup Instructions (Gorgias)
HiQ Surveys integrates customer feedback, QA, and coaching to enhance CX leaders' visibility into service and performance. It provides real-time feedback and agent-level insights to: Improve servi...
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SuperSAT Set Up & Settings
When you step through the onboarding flow for the first time, the flow should guide you through getting your CRM connected and selecting setting options for your initial set up. If you need to ret...
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Gorgias - How To Connect
During onboarding, you'll be asked to connect your CRM! If you're on Gorgias, please proceed below: Select Gorgias from the ticket CRM dropdown. Enter your Gorgias subdomain. You'll find this in y...
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Change My Subscription!
If you're looking to upgrade or downgrade your plan, we're here to help! It can get a tiny bit tricky, especially with any pending credits, so please drop us a note here (for HiLite) or here (for Q...