Review Your Classification Settings

To review, confirm, or adjust your classification settings, navigate to the Settings section and select Classifications in the left-side bar.

Here will show the following sections you can review:

• Hilite Settings
• QAScout Settings
• SuperSAT Settings
• CSAT Settings

At the bottom of every tab, you are also able to add Client Notes.

Hilite Settings

• Turn On/Off
• How to classify tickets
• Push data into your CRM
• Custom workflow toggle
• Additional settings to define your organization
  • E-Commerce
  • Digital Subscription
  • Physical Subscription
  • Marketplace
  • Custom Tags
• Pro Plan features
  • Historical Data
  • Data Source
  • Additional Custom Models

QAScout Settings

• Turn On/Off
• Grading settings
  • How lenient/strict QAscout is
• Grade On tag
• Push data into CRM
• Custom Workflow toggle
• QA Attributes sliders
• Pro Plan features
  • Custom Auto-QA rubric

SuperSAT Settings

• Turn On/Off
• Apply on tag
• Push data into CRM
• Custom Workflow toggle
• Thresholds slider
  • When SuperSAT is determined Yellow
• Pro Plan features
  • SuperSAT Notifications

CSAT Settings

• Turn On/Off
• View score by
  • Number (1-5)
  • Percentage
• Dashboard Date
• Data Sources
• Custom Workflow toggle
• CSAT Thresholds slider
  • When CSAT is determined Yellow
• Pro Plan features
  • Auto-classification
  • Assign users to evaluate CSATs