To review, confirm, or adjust your classification settings, navigate to the Settings section and select Classifications in the left-side bar.
Here will show the following sections you can review:
- Hilite Settings
- QAScout Settings
- SuperSAT Settings
- CSAT Settings
At the bottom of every tab, you are also able to add Client Notes.
Hilite Settings
- Turn On/Off
- How to classify tickets
- Push data into your CRM
- Custom workflow toggle
- Additional settings to define your organization
- E-Commerce
- Digital Subscription
- Physical Subscription
- Marketplace
- Custom Tags
- Pro Plan features
- Historical Data
- Data Source
- Additional Custom Models
QAScout Settings
- Turn On/Off
- Grading settings
- How lenient/strict QAscout is
- Grade On tag
- Push data into CRM
- Custom Workflow toggle
- QA Attributes sliders
- Pro Plan features
- Custom Auto-QA rubric
SuperSAT Settings
- Turn On/Off
- Apply on tag
- Push data into CRM
- Custom Workflow toggle
- Thresholds slider
- When SuperSAT is determined Yellow
- Pro Plan features
- SuperSAT Notifications
CSAT Settings
- Turn On/Off
- View score by
- Number (1-5)
- Percentage
- Dashboard Date
- Data Sources
- Custom Workflow toggle
- CSAT Thresholds slider
- When CSAT is determined Yellow
- Pro Plan features
- Auto-classification
- Assign users to evaluate CSATs