Change a Member's Role

To change the role of a member, navigate to the Settings option in the left-side bar. Once there, select the Users/Permission option on the left-hand side.

Here, you will be able to see all Administrator Accounts and Agent Accounts. Depending on your access, you can grant or revoke access as needed. To change a role:

1. Click the button that states the user's current role
2. Select the role you wish the user to have
   1. You will remove their access entirely by selecting Delete User

To add or remove permissions, like the ability to QA, select the Permissions button. If they have QA access, you can remove it. If they do not have access, you can add it to their account.