If you believe certain content should be seen by another member, you can flag a message for their review.
When reviewing a response on a ticket, in the lower right corner you will see the option to Flag:
A popup window will appear that has you select:
- Who to flag the response to
- Comments you wish to leave
- Notify your team member by email
After clicking Submit, a green box will appear at the top of the screen informing you the Flag was sent successfully: