Reviewing a Manual QA

A submitted QA on a ticket shows in both the Overview and Transcript tabs:

The Overview tab provides the QA Scout breakdown and interaction summary. If a Manual QA was run on the ticket, it will provide:

• The scoring
• Total number of QAs
• Any auto-fails were found
• Each subsection score (as needed)

The Transcript tab shows all responses on a ticket, and if a QA review is attached:

After clicking View Review, it shows a further breakdown of:

• The score
• Rubric categories
• Any comments left by the reviewer