My Dashboard Performance Metrics

Ticket Solved:

This one is straightforward! It's your total ticket count, in the time window selected, that have the tags and categories you've selected.

You'll notice that this chart will change as you select or deselect specific tags from the "Selected Items" dropdown or drill into specific categories on the "Most Common Categories by Ticket Volume" chart.

Metrics

• First Touch
• Solve Duration

---

QA:

This one is straightforward! It's your total ticket count, in the time window selected, that have the tags and categories you've selected.

You'll notice that this chart will change as you select or deselect specific tags from the "Selected Items" dropdown or drill into specific categories on the "Most Common Categories by Ticket Volume" chart.

Metrics

• QA Scout
• Manual QAs

---

SuperSAT:

This one is straightforward! It's your total ticket count, in the time window selected, that have the tags and categories you've selected.

You'll notice that this chart will change as you select or deselect specific tags from the "Selected Items" dropdown or drill into specific categories on the "Most Common Categories by Ticket Volume" chart.

Metrics

• Positive Interactions
• Negative Interactions
• Saves: Service Recoveries
• Fails: Service Failures

---

CSAT:

This one is straightforward! It's your total ticket count, in the time window selected, that have the tags and categories you've selected.

You'll notice that this chart will change as you select or deselect specific tags from the "Selected Items" dropdown or drill into specific categories on the "Most Common Categories by Ticket Volume" chart.

Metrics

• Avg Rating
• Total Responses

• 1-Star Responses/1-3 Star Responses

CASE Performance

This one is straightforward! It's your total ticket count, in the time window selected, that have the tags and categories you've selected.

You'll notice that this chart will change as you select or deselect specific tags from the "Selected Items" dropdown or drill into specific categories on the "Most Common Categories by Ticket Volume" chart.

• Show Sessions

 

Contact Reason Performance

This one is straightforward! It's your total ticket count, in the time window selected, that have the tags and categories you've selected.