If SuperSAT isn't working in the way that you'd expect for any reason, we do encourage you to reach out sooner rather than later. There's likely a setting or quota somewhere that we can help quickly debug for you -- or perhaps your contact mix needs a slightly different SuperSAT model.
That said, some specific issues you might come across:
- Uhhh, it's not tagging or grading, or doing anything at all? <- Check that you have credits, check that the API key is valid in your CRM. And then, drop us a note so we can check for errors.
- Ugh, I was testing a bunch of settings and now I've hit my quota. <- No probs! Send us a message and we can likely help you out!
- It's outta control -- make it stop! <- Quick option 1: Go to Classification Settings and toggle "SuperSAT Classification" off. Quick option 2: You can also go into the API settings in your CRM of choice and delete/deactivate the SuperSAT API key!
Not quite what you were looking for? Have more questions? We'd love to connect.
You can click here to drop us a note, send us an email directly at support@hiq.cx, or click here to book a few minutes to chat live!