Gorgias - How To Connect

During onboarding, you'll be asked to connect your CRM! If you're on Gorgias, please proceed below:

1. Select Gorgias from the ticket CRM dropdown.
2. Enter your Gorgias subdomain. You'll find this in your organization's Gorgias URL. 
3. Enter the email that you use to log into your organization's Zendesk. Please note that this user seat will need to be assigned a Admin or Account Manager role in your Zendesk instance. 
4. Now, to connect everything up, you'll need to generate a Gorgias API token to authenticate API requests.
   • You'll find a comprehensive guide to Generating API Tokens on Gorgias's help page here.
   • But, we've also pulled out the key bits for you below
5. Once you've copied your token in, click "Test Token"
   • If it says "Invalid token", please double check your subdomain, email, and token details. 
   • If successful, it should give you a count of tickets!
6. Click "Setup Client" and give it a few seconds to complete setup! 

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How do I get my Gorgias API key?

 

1. Log in to your Gorgias account
2. Navigate to Settings → REST API
3. Click the Create API key button

Not quite what you were looking for? Have more questions? We'd love to connect.

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