During onboarding, you'll be asked to connect your CRM! If you're on Gorgias, please proceed below:
- Select Gorgias from the ticket CRM dropdown.
- Enter your Gorgias subdomain. You'll find this in your organization's Gorgias URL.
- Enter the email that you use to log into your organization's Zendesk. Please note that this user seat will need to be assigned a Admin or Account Manager role in your Zendesk instance.
- Now, to connect everything up, you'll need to generate a Gorgias API token to authenticate API requests.
- You'll find a comprehensive guide to Generating API Tokens on Gorgias's help page here.
- But, we've also pulled out the key bits for you below
- Once you've copied your token in, click "Test Token"
- If it says "Invalid token", please double check your subdomain, email, and token details.
- If successful, it should give you a count of tickets!
- Click "Setup Client" and give it a few seconds to complete setup!
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How do I get my Gorgias API key?
- Log in to your Gorgias account
- Navigate to Settings → REST API
- Click the Create API key button
Not quite what you were looking for? Have more questions? We'd love to connect.
You can click here to drop us a note, send us an email directly at support@hiq.cx, or click here to book a few minutes to chat live!