HiLite Troubleshooting

If HiLite isn't working in the way that you'd expect for any reason, we do encourage you to reach out sooner rather than later. There's likely a setting or quota somewhere that we can help quickly debug for you -- or perhaps your contact mix needs a slightly different classification model. 

That said, some specific issues you might come across:

• These classifications are poopypants! <- You might need a modification on the default classification model. Drop us a note! Hilite grew out of an internal tool that we built to use in production for ourselves (to cover a very broad range of industries and use-cases) and so we are very good at prodding it to make it behave. 
• Uhhh, it's not tagging or classifying, or doing anything at all? <- Check that you have credits, check that the API key is valid in your CRM. And then, drop us a note so we can check for errors. 
• Ugh, I was testing a bunch of settings and now I've hit my quota. <- No probs! Send us a message and we can likely help you out!
• It's outta control -- make it stop! <- Quick option 1: Go to Classification Settings and toggle "HiLite Classification" off. Quick option 2: You can also go into the API settings in your CRM of choice and delete/deactivate the HiLite API key!

You can click here to drop us a note, send us an email directly at [e-mail], or click here to book a few minutes to chat live!