HiLite Chart Descriptions

Ticket Volume:

This one is straightforward! It's your total ticket count, in the time window selected, that have the tags and categories you've selected.

You'll notice that this chart will change as you select or deselect specific tags from the "Selected Items" dropdown or drill into specific categories on the "Most Common Categories by Ticket Volume" chart.

Top 10 Ticket Volume Trend: 

This chart also fits the title! It's the ticket count for (up to) the 10 most common tags that you currently have selected between the tags in the "Selected Items" dropdown and the specific category you might have drilled down into on the "Most Common Categories by Ticket Volume" chart.

Most Common Categories by Ticket Volume:

This chart is a big 'ole interactive chart of all tags. This chart is also how you can drill down into viewing individual tickets. 

That said, please note the "HiLite Mode" toggle at the top right. Hitting that toggle will change whether the top level chart shows ALL of your tags -- or whether the top level chart shows only your HiLite tags. See below for two views of the same data with and without HiLite Mode toggled on. 

(Example) HiLite Mode Off	(Example) HiLite Mode On

In either mode, you can use the "Selected Items" dropdown to select what subset of tags to visualize. And, you can further click on any of the bar categories to drill in one more level. 

If you drill in one more level, you will then see the table of tickets that comprised the data. Nifty, right?

Clicking on an individual ticket will then pull up a panel with more info:

Not quite what you were looking for? Have more questions? We'd love to connect.

You can click here to drop us a note, send us an email directly at [e-mail], or click here to book a few minutes to chat live!