Agent

CSAT

• Viewing Flagged Content
• CSAT Responses

Getting Started

• Invitation Recieved

Performance Metrics

• My Dashboard Performance Metrics
• Ticket Type Performance and Volume
• Macro Usage and customizations

QA Review

• Comment on a QA review
• Disputing a QA review
• View Review Details

Task Assignments

• Completing a Task

Coaching Session

• Viewing a Coaching Session Report
• Attending a Coaching Session